Customer Service Location
701 Mistletoe Rd., Ashland, OR 97520
Shipping & Delivery
Shipping costs are dependent on destination and order weight. The majority of orders received before noon PST, Tuesday through Friday, will ship the next business day. It is our mission to get your package to you as soon as possible. However, estimated delivery times are NOT guaranteed and may fluctuate depending on destination and time of year. Please note: due to the increased volume of mail during the holiday season, the postal service may take an average of 3-10 days longer than normal to deliver your package. Please allow plenty of time to place your order so may receive it when needed.
Privacy & Security
We never give, trade or sell any of your personal information to any other company or individual.
Returns & Replacements
If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 2 weeks for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item(s) back to us. Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 20% a restocking fee. Please do not hesitate to contact us if you have a question about this policy.
We accept Visa, MasterCard, American Express and Discover.