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Ordering
Orders are accepted through our secure shopping site.

Online Security
In order to protect your card information, all online financial transactions are conducted via our secure online processing partner.

Ordering on the Web
When you click on the "place order" button at the end of the online order process, you are confirming your order. You will then be sent an acknowledgement giving a payment reference, an order number (which you should keep for your records) and the amount that has been debited to your credit or debit card. This Order Acknowledgement is not an Order Acceptance from Alambika USA. Your order is accepted at the discretion of Alambika USA.

Please check carefully that the billing details and shipping details you have supplied are correct, since we are unable to offer refunds for orders either lost or delivered to the wrong address due to an error on your part.

Pricing
The prices indicated for each product are exclusive of shipping charges (see below). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Shipping charges will be added to your order once you reach the checkout stage, since they depend on package weight and destination.

Shipping
Alambika USA only ships within The United States. A shipping charge will be added to your order; this is calculated automatically and is based on the weight and destination of your order.

Out of Stock Items
If an item that you have ordered is temporarily out of stock you will recieve a notification in the shopping cart. Out of Stock items can take an additional 6-8 Weeks for delivery.

Delivery time
We ship 95% of orders within 2 business days. If your order is delayed in any way we will let you know within 2 working days.

Failed Deliveries
If your package is unable to be delivered (for example because there is nobody available to receive it) a note will be left with instructions of where it can be collected. If it is not collected, it will eventually be returned to Alambika USA. Under such circumstances Alambika USA reserves the right to request a further delivery charge to re-send your order. If you decide to cancel your order after a failed delivery attempt, we will refund the cost of your order less the shipping cost, once we have received the package in good condition.

Damage and Errors
Please be sure to let us know within three working days if your package is damaged in any way, or if there are any errors. It may not be possible to rectify any errors unless they are reported within this period.

Terms for Goods on Credit
All goods supplied by us remain the property of Alambika USA until paid in full.

Cancellation Policy
If you cancel your order before we have shipped it out, we will refund you in full.

Limitation of Liability and Warranty
You, as a customer, agree that the use of this website is entirely at your own risk. Services and products are provided 'as is', without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

Alambika USA accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying Alambika USA against any claim.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of its use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on this website.